Downloadable eProducts: There are no refunds or returns for downloadable eProducts. All eProduct download links will be sent only to the email address given in the order and can only be downloaded from that email address with a limit of 2 downloads per order. Save to your local memory. Your eProducts are coded with your email address so do not send to others or post the links since we can trace the eProducts to your order. All physical and eProduct materials are copyrighted and require specific licensing agreements to reproduce or transcribe in whole or in part in any form or via any medium.
Physical Products: are inspected prior to shipment and are sold as advertised. Due to health issues, physical products cannot be returned for refunds (we cannot restock and resend them to other customers). If products arrive damaged in shipping, comply with all of the following instructions. Shipping damaged items will be replaced only with same or similar products and only if you show shipping damage via photos of the damaged product in the original packaging (products that are damaged but not in the original packaging cannot be claimed as shipping damaged). We do not replace products damaged by customer mishandling. Shipping damage claims must be registered with us or the shipping company at time of receipt or at maximum WITHIN 10 DAYS OF RECEIPT OF THE PRODUCTS (based on shipping company delivery date) using the tracking number. KEEP ALL PACKAGING MATERIALS, BOXES, LABELS, ETC. DO NOT DISCARD ANYTHING FROM THE SHIPMENT (save all until the claim is finally settled and you have received your replacement product). Do not return shipping damaged items to us we cannot accept returned items. When you notify us of shipping damage, please reply using the original email that you received after your order (we need this to identify your order). Upon receipt of an order, inspect ALL of your physical products to assure all are received undamaged.
jmccanneyscienceTM, LLC